06/12/2023

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Call Center SCOUT Asked BPO Service Providers Interview with Obeid KG reflects the development of the multimedia call center consultants Web 2.0 revolutionises the social media marketing. Through the use of social networks, the exchange of information acquired new dimensions. Authenticity, customer service and customer acquisition are promoted and optimized. This customer-friendly development requires the service agent 2.0 a multimedia consultant. In an interview with the trade magazine call center SCOUT, F. Alexander Kep expressed by company Obeid KG on the topic of customer service in the social media. Mr Kep, Web 2.0 and social media is on the rise. What impact does this have on the call center and BPO industry? Classic call center will be extended by new instruments of dialogue and media centers, the staff service agent 2.0. What exactly is behind the term service agent 2.0? The service agent 2.0 is a multimedia supervisor. Equally, he uses various dialogue instruments such as phone, Twitter, blogs & co. How has communication between customers and company changed by social media? Brand transparency and the results of social media communications is a customer dialogue early in the public. Customers use social networks to communicate with company complaints, praise and recommendations be made aware public. How German companies react to the developments of Web 2.0? A frighteningly high percentage of German companies has lagged behind the new requirements through social media. The fear of the public dialogue often faces the realization that new opportunities and develop unstoppable. This means that the customer has gained more power over the image of a company through Twitter, Facebook & co.? Customers participate more actively than ever before in the communication process. This requires a quick and qualified response in the B2C service. The service agent 2.0 is the non plus ultra in the communication process - both the cost aspect...
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Bionics Membrane Made Why Wasserspinnen are not wet and bicycle tubes will soon have no more plates. Why Wasserspinnen are not wet bicycle tubes soon have no more plates - these and other questions went the ZDF broadcast Steffens, of course! on July 29, 2010 after. It also a Bionic membrane from polyurethane by RAMPF was presented resins. The membrane has self-healing powers. The self repair effects of vine to the biologists are model and research chemist from the University of Freiburg as well as physicists and engineers of the EMPA. For vines, wound healing is a matter of course. Soon also for polyurethane foams by RAMPF resins? On a laboratory scale succeeded already the research team led by Dr. Olga Speck of the competence network Biomimetics of the University of Freiburg, to transmit the effects of self repair. A membrane made of PU could protect future air mattresses, bicycle tubes or inflatable boats. By rats, lianas, burdock and co. What do rats, Lotus flowers, fish, burdock and lianas have in common? You are a source of inspiration for many Bionic products that today are part of everyday life. Ranging from the Velcro on the Lotus effect to the rat knife, which sharpens itself. Nature provides us with a virtually inexhaustible reservoir of biological models. We must take advantage of this treasure, to make innovations", calls Dr. Olga Speck. Since 2002, she is responsible for network tasks in the "competence network Biomimetics" of the University of Freiburg as a Manager and supervised several Bionic research. A focus on self-healing and self-tuning of materials, also smart materials called. "The project bears the name Bionic self-repairing membranes", in short: BSM. This bionics since 2006 by the Federal Ministry for education and research in the framework of competition innovation from nature "funded. In this interdisciplinary project...